Customer Returns Policy
Here at Artify Botswana we don’t believe in ‘good enough.’ We want your buying experience to be exceptional, and that’s what we aim to deliver with every order.
14 day Money Back Guarantee
We offer every customer a 14 day no risk money back guarantee on your order. We will arrange the collection and return shipment of any artwork you purchase from us at less cost to you.
Please note the following is required for a returns request to be accepted:
- it has to be less than 14 days since you have received the artwork
- the artwork must be in the same condition as it arrived and in appropriate packaging––ideally in its original packaging
- please note artworks must be carefully readied for return shipment in their original packaging* in order to qualify for a refund
- it is important therefore that you take care when unpacking received artworks
For artworks that arrived damaged we ask for a photo of the damage to be provided so that the artist can learn more about what went wrong with their particular shipment.
*If the packaging was insufficient, please package to the best of your ability and be sure to take pictures for insurance purposes.
Please note: you have 14 days from receipt of the artwork in which to request a return and a further 14 days in which to fulfil it.